Payment & Refund
Our Guarantee
At the DTV Centre, we are committed to delivering excellent visa application services. While we cannot guarantee approval of your Destination Thailand (DTV) visa application, as the final decision is made by the Thai government, we offer the following guarantee:
Refund Policy: If your DTV visa application is denied by the Thai embassy or consulate, the DTV Centre will process a refund of the service fee, minus a 2,000 baht deduction to cover refund costs. This ensures the majority of the service fee is returned to you.
Eligibility for Refund
To qualify for this refund, the following conditions must be met:
- The visa application must have been prepared and submitted by DTV Centre on your behalf.
- The denial must be due to reasons beyond your control, not due to any misrepresentation or omission of information on your part.
- You must provide us with a copy of the official denial letter from the Thai Immigration authority.
- The refund request must be submitted within 14 days of receiving the denial letter.
- You must provide the account number where you require the funds to be deposited.
Exclusions: This refund policy does not cover:
- Fees paid to the Thai government for visa processing.
- Costs associated with document translation, notarization, or authentication.
Please do not process payment until you have received an invoice notice.
Preliminary DTV Eligibility Evaluation: Start Your Journey
